Effective Date: 1 January 2026
This Privacy Policy explains how Retail Community Pty Ltd (“we”, “us”, “our”) collects, uses, stores and discloses personal information in connection with our website, directories, listings, event guides, newsletters and related services (the “Website”).
By using the Website, submitting personal information or subscribing to our newsletter, you consent to the handling of your personal information in accordance with this Policy.
This Privacy Policy is intended to comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable direct marketing and spam regulations.
1. What Information We Collect
We may collect the following information:
Personal information provided by you:
- name
- email address
- business name or company information
- contact details
- information submitted in listings or enquiries
Automatically collected information:
- website usage, analytics and browsing behaviour
- IP address
- device identifiers
We use Google Analytics 4 (GA4) for analytics. GA4 collects data under Google’s privacy and data practices.
2. How We Collect Personal Information
We collect personal information when you:
- sign up to our newsletter
- submit or manage a listing
- register or view event information
- contact us
- use the Website (via browser cookies and tracking tools)
We may also obtain information from publicly available sources and third parties where permitted by law.
3. Why We Collect & Use Personal Information
We collect, store and use information to:
- provide and operate the Website
- publish and manage directory listings
- communicate with Vendors and subscribers
- send newsletters, updates and marketing communications
- improve Website performance and features
We use DotDigital as our email and marketing communications provider.
4. Direct Marketing / Newsletter Communications
By subscribing to our newsletter, you consent to receive weekly communications and marketing messages from us.
You can unsubscribe at any time by:
- clicking the unsubscribe link in any email; or
- contacting us directly
5. Cookies & Tracking Technologies
The Website uses cookies, analytics tags and tracking technologies to improve user experience and for statistical purposes.
You can control cookie settings through your browser.
6. Disclosure of Personal Information
We may disclose personal information to:
- email delivery and marketing service providers (including DotDigital)
- analytics providers (including Google)
- hosting and infrastructure providers
- professional advisors (where required)
Some service providers may be located outside Australia. Use of GA4 and DotDigital may involve overseas data transfers.
7. Data Security
We take reasonable steps to protect personal information from misuse, loss or unauthorised access.
However, no online system is completely secure and we cannot guarantee absolute security.
8. Access & Correction
You may request access to, or correction of, the personal information we hold about you by contacting us.
9. Third Party Links
The Website may include links to external sites. We are not responsible for the privacy practices of those sites.
10. Complaints & Contact
If you have questions or wish to lodge a privacy complaint, contact us using the contact details published on the Website.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
11. Changes to This Policy
We may update this Privacy Policy from time to time by posting the updated Policy on the Website. Continued use constitutes acceptance.